Ideas That Power Digital Growth
Stay ahead with actionable insights, expert opinions, and practical guides covering ecommerce trends, platform updates, automation, AI, and real-world solutions to help businesses grow and scale digitally.
01/01/2026
Boost Sales with Smart Customer Upsells
Turn every customer interaction into a revenue opportunity with proven upselling strategies that increase order value and customer satisfaction.Ecartify: Customer Upsell – Boost Sales with Gamified Engagement
Transform your checkout experience with interactive spin wheels and quiz games! The Customer Upsell addon engages customers at the perfect moment, increases average order value, and recovers abandoned carts through gamified discounts and smart product recommendations. Perfect for e-commerce stores looking to boost conversions!
Key Features of Customer Upsell
Interactive Spin Wheel:
Engage customers with exciting spin-to-win games offering instant discounts.
Engage customers with exciting spin-to-win games offering instant discounts.
Quiz Games:
Create fun quizzes that reward customers with discounts and promotions.
Create fun quizzes that reward customers with discounts and promotions.
Product Upsells:
Display related products with special discounts during checkout.
Display related products with special discounts during checkout.
Abandoned Cart Recovery:
Send automated Email, SMS reminders with discount codes.
Send automated Email, SMS reminders with discount codes.
Per-Product Configuration:
Enable games and set win/loss percentages for individual products.
Enable games and set win/loss percentages for individual products.
Multi-Channel Notifications:
Reach customers via Email, SMS with Twilio integration.
Reach customers via Email, SMS with Twilio integration.
Customizable Segments:
Create multiple win/loss segments with different discount values.
Create multiple win/loss segments with different discount values.
Promotional Products:
Add related products to checkout with exclusive discount offers.
Add related products to checkout with exclusive discount offers.
Flexible Discount Codes:
Auto-generate unique discount codes for winners.
Auto-generate unique discount codes for winners.
Step-by-Step Setup Guide
Step 1: Install the Addon
Get started with Customer Upsell in minutes:
Download from CS-Cart marketplace or Ecartify website
Navigate to Add-ons in admin panel
Upload and install "Ecartify: Customer Upsell"
Activate the addon and access settings
The addon settings will be available in your addon management panel!
Step 2: Configure Game Settings
Set up your interactive games with win/loss percentages:
Game Type:
Choose between Spinner (wheel) or Quiz game format
Choose between Spinner (wheel) or Quiz game format
Default Win Discount (%):
Set the discount percentage for winning segments (e.g., 10%)
Set the discount percentage for winning segments (e.g., 10%)
Default Loss Discount (%):
Set consolation discount for losing segments (e.g., 5%)
Set consolation discount for losing segments (e.g., 5%)
Spinner Settings:
Add multiple segments with custom Win/Loss values and discounts
Add multiple segments with custom Win/Loss values and discounts
Step 3: Enable Promotional Products
Configure upsell product recommendations:
Enable Promo Div:
Toggle checkbox to activate promotional product display
Toggle checkbox to activate promotional product display
Default Promo Discount (%):
Set discount for upsell products (e.g., 2%)
Set discount for upsell products (e.g., 2%)
Related Products:
Products displayed at checkout with "Extra X% OFF" badge
Products displayed at checkout with "Extra X% OFF" badge
Add Now Button:
One-click to add promotional products to cart
One-click to add promotional products to cart
Promotional products appear in a highlighted box during checkout!
Step 4: Configure Notification Settings
Set up automated abandoned cart recovery:
Notification Channels:
Select Email, SMS for customer outreach
Select Email, SMS for customer outreach
24-Hour Reminder:
Send notification after 24 hours of cart abandonment
Send notification after 24 hours of cart abandonment
7-Day Reminder:
Follow-up notification after 7 days with discount incentive
Follow-up notification after 7 days with discount incentive
Default Discount:
Set discount percentage for abandoned cart recovery (e.g., 2%)
Set discount percentage for abandoned cart recovery (e.g., 2%)
Discount Code:
Create memorable codes like "SAVE20" or "COMEBACK"
Create memorable codes like "SAVE20" or "COMEBACK"
Discount Text:
Custom message like "Best Offer" or "Welcome Back"
Custom message like "Best Offer" or "Welcome Back"
Step 5: Twilio Integration (SMS & WhatsApp)
Connect Twilio for SMS and WhatsApp notifications:
Twilio SID:
Account identifier from Twilio dashboard
Account identifier from Twilio dashboard
Twilio Auth Token:
Authentication token for secure API access
Authentication token for secure API access
Twilio WhatsApp Number:
Your Twilio WhatsApp sender number
Your Twilio WhatsApp sender number
Get credentials from twilio.com and configure WhatsApp templates!
Step 6: Configure Products
Enable games and promotions for specific products:
Edit Product:
Go to Products and open any product for editing
Go to Products and open any product for editing
sg_customer_upsell Tab:
New tab available in product edit page
New tab available in product edit page
Enable Game:
Check box to activate spin wheel/quiz for this product
Check box to activate spin wheel/quiz for this product
Game Type:
Choose Spinner or Quiz specifically for this product
Choose Spinner or Quiz specifically for this product
Spinner Settings:
Add custom Win/Loss segments with specific discount values
Add custom Win/Loss segments with specific discount values
Related Products:
Select products to show as upsells for this item
Select products to show as upsells for this item
Promo Discount:
Set discount percentage for the promotional products
Set discount percentage for the promotional products
Step 7: Test the Checkout Experience
See how customers experience the gamification:
Add Product to Cart:
Select a product with game enabled and add to cart
Select a product with game enabled and add to cart
Proceed to Checkout:
Navigate to checkout page
Navigate to checkout page
Promotional Products:
See related products with "Extra X% OFF" badge
See related products with "Extra X% OFF" badge
Play Button:
Green button appears: "Play Now & Win Up To 10% OFF"
Green button appears: "Play Now & Win Up To 10% OFF"
Spin Wheel Popup:
Interactive wheel appears with Win/Loss segments
Interactive wheel appears with Win/Loss segments
Click Spin:
Wheel spins and lands on Win or Loss segment
Wheel spins and lands on Win or Loss segment
Discount Applied:
Game discount automatically added to order total
Game discount automatically added to order total
How Customer Upsell Works
The Customer Upsell addon creates an engaging, interactive checkout experience that boosts sales through psychology and gamification:
Interactive Game Mechanics
Spin Wheel: Classic wheel of fortune style game with customizable segments
Quiz Format: Fun Q&A game that rewards correct answers with discounts
Win/Loss Segments: Configure probability with multiple segments
Visual Appeal: Colorful, animated interface that captures attention
Instant Gratification: Immediate discount reveals after spin/quiz
Smart Product Upselling
Related Products: Show complementary items during checkout
Exclusive Discounts: "Extra 2% OFF" badges create urgency
One-Click Add: Simple "Add Now" button for quick upsells
Per-Product Configuration: Different upsells for different products
Discount Stacking: Game discount + promo discount = higher conversion
Abandoned Cart Recovery
24-Hour Follow-Up: First reminder sent day after abandonment
7-Day Re-Engagement: Second chance with bonus discount
Multi-Channel Reach: Email And SMS notifications
Custom Discount Codes: Unique codes like "SAVE20" or "COMEBACK"
Personalized Messages: Include customer name and cart details
Advanced Configuration
Global Settings: Default game rules apply to all products
Per-Product Override: Custom game settings for specific products
Segment Management: Add unlimited Win/Loss segments
Discount Flexibility: Set different discounts per segment
Skip Option: Customers can skip game if they prefer
Real-World Benefits & Results
Increase Average Order Value
Product Upsells: Add complementary items increasing order size by 15-30%
Game Engagement: Players more likely to complete purchase after winning
Psychological Commitment: Playing game creates investment in purchase
Boost Conversion Rates
Reduces Cart Abandonment: Fun experience keeps customers engaged
Creates Urgency: Limited-time game offers drive immediate action
Lowers Price Resistance: Discounts make purchase easier to justify
Recover Lost Sales
Automated Reminders: Recover 5-15% of abandoned carts
Multi-Touch Strategy: 24-hour + 7-day reminders maximize recovery
Incentivized Returns: Discount codes encourage completion
Enhance Customer Experience
Fun & Memorable: Gamification creates positive shopping memories
Reward Feeling: Customers feel they've earned their discount
Brand Differentiation: Stand out from competitors with interactive features
Transform Your Checkout Into a Revenue Machine
Your Customer Upsell addon is ready to revolutionize how customers interact with your store. Say goodbye to boring checkouts and abandoned carts. With gamified engagement and smart upselling, you can:
Pro Tip: Start with a 60% win rate (more green segments) and 10% win discount to maximize engagement. After analyzing data, adjust segment ratios and discount amounts to optimize profitability. The abandoned cart notifications work best with a 2% discount code for the first reminder and 5% for the 7-day follow-up!
Ready to gamify your checkout? Install Customer Upsell today and watch your conversion rates and revenue soar!
